Returns, Refunds and Exchanges Policy

Last updated: 17 August 2026

This policy applies to purchases from Global Warrior Basecamp, operated by Ice Warrior Expeditions Limited, company number 06177730.

Nothing in this policy affects your statutory rights.

Online purchases: changing your mind

For most products purchased online, you have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods. If an order is delivered in separate consignments, the cancellation period begins after receipt of the final item.

After notifying us, you have a further 14 days to return the goods.

To cancel an order, email info@global-warrior.com and provide:

• Your name and contact details

• Your order number

• The product or products being returned

• The reason for contacting us, although you do not have to provide a reason when exercising your statutory cancellation right

You may also use the cancellation form at the end of this policy.

In-store and voluntary returns

For most products purchased in our physical shop, we accept voluntary returns within 14 days of purchase.

Products returned under this voluntary policy must be unused, in their original packaging and with all labels and tags still attached. Proof of purchase is required.

This voluntary policy is additional to your statutory rights concerning faulty, misdescribed or otherwise non-conforming goods.

Condition of returned products

Please take reasonable care of products while they are in your possession.

For voluntary returns, products must be unused, in their original packaging and with the tags still attached.

For online cancellations made under your statutory rights, you may examine a product in the same way that you reasonably could in a shop. If handling goes beyond what is necessary to establish the product’s nature, characteristics and functioning, we may reduce the refund to reflect any resulting loss in value.

Please return all packaging, accessories, instructions and other components supplied with the product wherever reasonably possible.

Climbing equipment and helmets

Due to safety considerations, climbing gear—including harnesses, ropes and climbing hardware—and helmets cannot be returned or exchanged under our voluntary returns policy.

This restriction does not affect:

• Your statutory right to cancel an eligible online purchase

• Your rights where goods are faulty, unsafe, misdescribed or not fit for purpose

• Any other rights that cannot legally be excluded

Climbing equipment and helmets returned under a statutory right must not have been used beyond what is reasonably necessary to inspect them.

Return postage

For change-of-mind and voluntary returns, the customer is responsible for the direct cost of return postage.

We recommend using a tracked and appropriately insured delivery service. Please retain proof of postage until your return has been completed. We cannot accept responsibility for returned products until they have been received by us.

If a product is faulty, damaged, misdescribed or not fit for purpose, please contact us before returning it. Where we are legally responsible for the return, we will provide suitable return instructions and pay or reimburse reasonable return costs.

Return address

Unless we provide different instructions, returns should be sent to:

Global Warrior Basecamp
Ice Warrior Expeditions Limited
Basecamp
Tavistock Road
Princetown
Devon
PL20 6QE
United Kingdom

Please include your name and order number inside the parcel.

Refunds

For eligible online cancellations, we will issue the refund within 14 days after:

• We receive the returned goods; or

• You provide evidence that the goods have been sent back, if that occurs earlier

We may withhold the refund until we have received the goods or received satisfactory evidence that they have been returned.

Refunds will be made using the original payment method unless expressly agreed otherwise. We will not charge a refund-processing fee.

Where an entire online order is cancelled, we will also refund the cost of our least expensive standard delivery option. Additional amounts paid for express, premium or other optional delivery services will not normally be refunded.

Original delivery charges are not normally refunded for partial order returns unless required by law.

Faulty, damaged or misdescribed goods

If a product is faulty, damaged, unsafe, not as described or not fit for its intended purpose, please contact us as soon as possible.

Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair, replacement or price reduction. We will not charge return postage where we are legally responsible for the return.

Please provide your order number and, where helpful, photographs showing the problem. Requesting photographs does not remove or restrict your statutory rights.

Products excluded from change-of-mind cancellation

The statutory right to cancel may not apply to certain products, including:

• Products made to your specifications or clearly personalised

• Sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed

• Perishable products

• Products that become inseparably mixed with other items after delivery

We will identify any relevant exclusion before purchase wherever applicable.

These exclusions do not affect your rights if a product is faulty, misdescribed or otherwise does not conform to the contract.

Exchanges

If you would like a different size, colour or product, please contact us. Exchanges are subject to product availability.

We may process an exchange as a return and a new purchase. Any price difference and additional delivery charge will be confirmed before the replacement order is completed.

Contact us

Email: info@global-warrior.com
Telephone: +44 (0)1822 890338

Cancellation form

Complete and return this form only if you wish to cancel an eligible online order.

To:

Global Warrior Basecamp
Ice Warrior Expeditions Limited
Basecamp, Tavistock Road
Princetown, Devon
PL20 6QE
United Kingdom
Email: info@global-warrior.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Products:

Order number:

Ordered on:

Received on:

Customer’s name:

Customer’s address:

Customer’s signature, if submitted on paper:

Date: